Refund & Returns Policy for kinisob.com
Effective Date: April 14, 2025

At kinisob.com, your satisfaction is our priority. We are committed to delivering quality products at competitive prices. If you’re not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The item must be unused, unworn, and in its original packaging with all tags, labels, and accessories.

  • You must provide a valid reason for the return, such as:

    • Wrong product delivered

    • Defective or damaged item

    • Product not as described

Note: Some items are non-returnable for hygiene or safety reasons (e.g., innerwear, cosmetics, perishable items, or customized products).

2. Return Process

To initiate a return:

  1. Contact our support team at [email protected] or call us at [Insert Phone Number] within 7 days of receiving the product.

  2. Provide your Order ID, reason for return, and any supporting photos (for damaged or wrong products).

  3. Once approved, we will arrange a pick-up or guide you through the return process.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund:

  • Refunds will be issued to the original payment method or via bKash/Nagad/Bank Transfer, depending on your original payment.

  • Refunds are typically processed within 5-10 business days after receiving the return.

  • If the item is found ineligible for return (used, damaged by customer, or missing parts), no refund will be issued and the product may be returned to you at your expense.

4. Replacement Policy

If you prefer a replacement instead of a refund (e.g., for size issues or wrong product), let us know while requesting a return. We will ship a replacement if stock is available.

5. Cancellation Policy

  • Orders can be cancelled before dispatch for a full refund.

  • Once an order has been shipped, it cannot be cancelled—you must follow the return process.

6. Delivery Issues

If your product is:

  • Lost in transit: We will investigate and resend the item or issue a refund.

  • Delayed beyond reasonable time: Please contact us for assistance.

7. Exceptions & Conditions

  • We reserve the right to refuse returns that do not meet our policy.

  • Promotional or discounted items may have limited return eligibility.

Contact Us

If you have questions or concerns, reach out to our Customer Support:

kinisob.com
📞 +8801572230 148
📧 [email protected]
🌐 www.kinisob.com